Job Information
Philips Resource Planner in Lisboa, Portugal
Create short, medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.
Your role:
Making short and medium, long-term decisions to deliver service balancing conflicts demands and in the area of business obligations and customer demands.
Creating a resourcing plan and service order fulfillment schedule to deliver on commitment and have an optimized resource allocation across service engineers and service parts.
Receiving, monitor, develop and dispatch service orders for service engineers and resources.
Acting as a single person of contact for exception and escalation of service orders for customers, and service engineers in a professional matter (analysis, registration, communication and timely escalation)
Forecasting, plan, analyze and monitor service execution for workforce and all service activities.
You will be part of a skilled team to provide support on Philips Health Systems Customer Service throughout Iberia.
You are the right fit if :
Have experience in administrative, planning, operation support roles
Ability to complete tasks independently with minimal guidance and high problem-solving attitude.
High-level professional interpersonal communications skills
Strong collaboration skills in a multinational environment
Able to adapt daily planning schedule to changing situations
Assertiveness and indirect leadership skills
Good English knowledge addition to local language, Spanish knowledge is a plus.
Servicemax knowledge will be appreciated.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Equal Opportunities Disclaimer
We’re proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy and pregnancy-related conditions, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
For candidates with disabilities, we’re committed to supplying reasonable accommodations during the recruitment process, as well as when you enter our employment. If you need a reasonable accommodation because of a disability for any part of the employment process, please make your recruiter aware.
# LI-EU
#LI-OFFICE