Job Information
Philips Services & Solutions Delivery Specialist with German in Lodz, Poland
As a Services & Solutions Delivery Specialist within the Parts process you are responsible for making sure that spare parts are available and delivered for our customers and Service Engineers from DACH market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.
Your role:
Receiving POs from customer and Service Engineers for spare parts
Processing POs in the system which ends with an automatic request to the transportation department
Managing invoice disputes on customer requests including issuing credit & debit invoices
Informing customers about delays and interruptions with delivery
Managing customers queries for spare parts such as price requests or follow-up on PO status
Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of trainings & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program
You're the right fit if you have:
Experience within Customer Service, Supply Chain or similar area would be a plus
German on a min B2 level
English on min B1 level
Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
You enjoy having direct contact with customers (B2B) and keep a high standard of communication
You bring a positive "can-do" attitude and are always ready to lend a hand to others.
Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
The problem-solving mindset with the ability to identify improvement opportunities
Ability to multi-task and work in a fast-paced environmen
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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