Job Information
Philips Patient Advocate in Plymouth, Minnesota
Patient Advocate (Plymouth, MN)
The Patient Service Advocate is the primary point of contact advocating for patients throughout the order process, including, but not limited to, initial patient contact, obtaining and quoting benefit information, educating patients on the inCourage® Airway Clearance Therapy and the benefits of therapy and ongoing patient care. This role focuses on establishing and maintaining customer-oriented and professional relationships with patients.
Your role:
Responsible for initial contact with patient (i.e. verifying and editing patient demographic information as well explaining process to patients).
Educate patients regarding inCourage® Airway Clearance Therapy, explain the benefits of therapy, and promote device retention when necessary.
Understand and explain benefit information including financial responsibilities to patients.
Update patients on changes of insurance, additional information needed per insurance plan, and identify any breaks in service.
Follow up with patient’s regarding questions and concerns as well as progress and adherence.
Take orders from patients for accessories and vests.
Explain shipment process and set expectations for product delivery including replacement shipments.
You're the right fit if:
You’ve acquired 3+ years of Customer Service or Patient Services experience in healthcare, health insurance and/or durable medical equipment. TIMS (Electronic Medical Record System) knowledge is a plus
Your skills include excellent communication skills, both verbal and nonverbal. Great attention to detail and the ability to be empathetic and show compassion and understanding towards patient’s needs and challenges
You have a High school diploma or equivalent (GED) required.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You have a strong knowledge of Microsoft Office products- Outlook, Word and Excel and knowledge of claims processing or electronic medical record system helpful.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
(This is an office role.)
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The hourly pay range for this position in (Minnesota) is $20.44 to $32.71
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Plymouth, MN .
#LI-PH1
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran