Job Information
Philips Order Desk Officer in Suzhou, China
Job title:
To manage sales orders to ensure that the customer receives the ordered goods in the right time and on the right place.
Your role:
Create sales orders manually as well as monitor automated sales orders, supported by various channels (including return flow).
Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are fulfilled.
Solve root causes of non-touchless flow in a quick and efficient way by getting in touch with the right person.
Reporting on order receipts and order status.
Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition.
Managing sales orders up to delivery to 3PL/forwarding.
Manage backorders with the Factory to ensure Customer Requirements are met.
Prepare, organize, and lead weekly order book review meeting between factory and market (group).
Act as single point of contact to the logistics organization for assigned scope for order fulfillment subjects. Capable of resolving escalations.
Ensure SAP transactions for order handling are timely executed and SAP order book data quality is well maintained and up-to-date.
Coordinate customer inquires.
Responsible to release customer billing as requested by the market finance policy and create customer facing documents which meet local fiscal and legal requirements on time and first-time right.
You're the right fit if:
Bachelor’s degree in business or equivalent experience.
Good at teamwork.
5 years of related experience
Skills on managing complex task.
About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.